BrokenGold

Company Overview and Review

BrokenGold.com is an online company specializing in the purchase of used and unwanted gold. With a number of glowing customer testimonials on its homepage, BrokenGold says they take pride in their customer service.

BrokenGold.com owns several brands in the space including sellgold.com, usascrapgold.com, qualitygoldbuyer.com, cashinyourgold.com, bestdealpawn.com, 123goldbuyer.com, bucks4gold.com, trustedgoldbuyer.com, globalgoldbuyer.com, sellclassrings.com, onlinegoldbuyers.com, and cashforgolddirect.com.

BrokenGold also offers its pay out chart on it’s homepage, so you get the convenience of knowing approximately how much you will receive for your package ahead of time.

The Details

  • BBB member: No
  • Option to have them automatically deposit your payment to your checking account: Yes
  • Envelope supplied: Yes
  • Toll free customer service: Yes (see below for further detail on customer service)
  • Guarantees your gold against loss or damage: BrokenGold offers a limited guarantee against loss or damage.
  • Option to refuse the price you’re offered for your gold: You have the option of refusing the price you’re offered for your gold and having it returned to you within ten days of receiving the offer.
  • Age requirement: You must be at least 21 years of age to do business with BrokenGold.com.
  • Trust-E privacy seal: Yes
  • PayPal payments: No, BrokenGold.com does not offer payment through a PayPal account.
  • Telephone quote: No
  • Package tracking: Yes, you have the ability to track your package at any time on BrokenGold.com’s website.
  • Referral program: No
  • Ability to Print Label: No
  • Visit their website

Customer Service

While the site claims to have live customer support, you can not actually speak to a representative when you call the customer service line. It is instead an answering service which asks for your personal information if you want to request a Gold Pack, otherwise it refers all other inquiries to the website.

The Broken Gold Commercial



Requesting a Package

If there is one thing gold buying companies know how to do, it is make it easy to request something. Requesting a kit is simple. You have to provide your name, address, phone and email as well as let BrokenGold.com know how you heard about them. Check the box to certify that you are at least 21 years of age and click “request now - it’s free” and you’ll be shown a message that tells you that you can expect your package to arrive within the next 3-5 days. You’ll also receive an email with the same message.
   
  Request a package from Broken Gold now.

What Comes in the BrokenGold Package

We requested a BrokenGold.com package and received a pamphlet detailing how to return our gold kit with our unwanted jewelry, a plastic bag to contain the jewelry during shipping, a self addressed, postage already paid envelope for shipping purposes, a “Fast Pay” Voucher (in case one wants their cash to be directly deposited into a checking account) and a letter from BrokenGold.com thanking us for our business.


  Request a package from Broken Gold now.

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